Shipping & Returns
Shipping Methods
We currently utilize USPS and FED-EX for our shipping. Rates are determined via a link from jemslylove.com to a 3rd party provider.
Any questions about rates and other shipping options can be sent to [email protected] and we will make every attempt to resolve any issues.
All rates are subject to change
Common Rates calculated include but are not limited to
Ground
$7.20 flat rate
2nd Day
$21 flat rate
Overnight
$34 flat rate
PICK UP LOCATIONS are a courtesy
We have, at times, established PICK UP locations for local pick up. Please respect those who have offered their location for this purpose. We do add a fee of $2.00 per order to assist us with the cost of shipping and delivery to these designated locations.
Returns & Exchanges
We inspect, package and ship almost every item we sell through jemslylove.com.
We do not have a physical storefront, we are an online e-commerce platform. Transactions, Returns and Exchanges are completed online only and must be shipped back to us. We do not store inventory on site.
We make every attempt to provide photos, measurement diagrams and guides to assist with your purchases on our website. We are always willing to assist if you contact us prior to your purchase. For the above reasons. We will NOT pay for return shipping for returns or exchanges.
We allow returns and exchanges for orders that are shipped direct to you from our direct ship warehouses or print-on-demand providers. Returned items must be received and processed by us prior to refunds. Exchanges may take 2-4 weeks from the time we receive the item back from you.
Our recycled Polybags that we use to ship to you have a second strip of adhesive and should be used to return an item to us.
Contact Information:
SL York Company: Jemslylove.com
214 Haley's Rd Susquehanna PA 18847
Please respect our Privacy
SL York Company, owned by Sharon York and the website www.jemslylove.com were created as an online resource for people interested in Lyme Disease and Tick-Borne Illnesses. The content provided is for informational purposes only, and the information should not be taken as medical advice. SL York Company, and any contributors to www.jemslylove.com DO NOT give medical advice. We share our story and resources that have assisted us in our journey with Lyme Disease and other Tick-Borne Diseases. Links to other sites are to assist in research and the information found on those sites is the opinion of those who publish the sites and is not necessarily that of SL York Company. SLYork Company, as owners of www.jemslylove.com DO NOT endorse products or services. It is your responsibility to assess the information provided on this website for accuracy and completeness. By your use of this site, and any social media pages linked to this site you agree to release and hold harmless SL York Company, and the owner Sharon Lynn York for any loss or damage sustained by you, resulting from information obtained from this site.